Terms and Conditions

These terms govern the use of Rivoo Casino by all registered players. By creating an account, a player accepts the conditions set out below in full. Rivoo may update these terms periodically, with material changes communicated by email ahead of taking effect.

Eligibility

Rivoo is open to players aged 18 or over, or the legal gambling age in their jurisdiction if higher. Accounts must be registered using accurate personal details matching a valid form of identification. One account is permitted per person, household, IP address and payment method. Duplicate accounts, however created, will be closed and any associated balance forfeited.

Account Registration and Verification

Registration requires a valid email address, date of birth, residential address and mobile number. Rivoo reserves the right to request identity documents, proof of address and proof of payment method ownership at any stage, and particularly before processing the first withdrawal on an account. Failure to provide requested documents within a reasonable timeframe may result in withdrawal delays or account restriction.

Deposits and Withdrawals

Deposits are processed instantly through supported methods including Visa, Mastercard, PayPal, Trustly, Skrill and Paysafecard. Minimum and maximum limits vary by method and are displayed on the payments page. Withdrawals are subject to identity verification and are processed to the same method used for the qualifying deposit wherever possible. Processing times range from instant for e-wallets to up to three working days for card withdrawals, excluding time taken by the receiving bank.

Bonus Terms

The welcome bonus and any subsequent promotional offers are subject to the specific terms published alongside each offer. General conditions applying to all bonuses include:

• Bonuses must be claimed within any stated activation window
• Wagering requirements must be completed before requesting a withdrawal of bonus-related funds
• Maximum bet limits during wagering apply as stated per offer
• Game contribution rates vary by category and are listed on the bonus terms page
• Rivoo reserves the right to withdraw or amend promotional offers at any time
• Suspected bonus abuse, including linked accounts or prohibited betting patterns, voids associated winnings

Fair Play and Game Integrity

All games offered through Rivoo use certified random number generation independently audited by recognised testing laboratories. Game results are final once displayed, save for confirmed technical malfunctions, which are handled according to the malfunction policy stated in this section. In the event of a verified system error affecting payout calculation, Rivoo reserves the right to void affected transactions and correct account balances accordingly.

Responsible Gambling

Rivoo provides tools including deposit limits, loss limits, wager limits, timeout periods and full self-exclusion, all accessible from account settings without needing to contact support. Players who believe their gambling has become problematic are encouraged to use these tools and to contact the helpline listed in the site footer. Self-exclusion requests are honoured immediately and cannot be reversed before the selected period has elapsed.

Account Closure and Suspension

Rivoo reserves the right to suspend or close an account where terms have been breached, where fraudulent activity is suspected, or where a regulatory obligation requires it. Players may close their own account at any time through account settings or by contacting support, subject to any pending withdrawal or verification requirement being resolved first.

Limitation of Liability

Rivoo is not liable for losses arising from internet connectivity issues, third-party payment provider delays, or circumstances outside its reasonable control. Players are responsible for keeping login credentials secure and for any activity conducted through their account where credentials have not been reported as compromised.

Governing Law

These terms are governed by the laws applicable to Rivoo’s operating licence. Any disputes not resolved through Rivoo’s internal complaints process may be referred to the relevant alternative dispute resolution body named in the licence documentation.

Promotional Communication

Players who opt in to marketing communications may receive emails or SMS messages about new promotions, tournament announcements or account-specific offers. Consent can be withdrawn at any time from the account settings or via the unsubscribe link included in any marketing email, without affecting the ability to use the core services of the site.

Currency and Pricing

All balances, deposits and withdrawals on this locale of Rivoo are displayed and processed in the currency shown at registration. Where a payment method settles in a different currency, conversion is applied at the rate provided by the payment processor at the time of the transaction, and Rivoo is not responsible for exchange rate fluctuations occurring between deposit and withdrawal.

Dormant Accounts

An account with no login activity for twelve consecutive months is classified as dormant. Rivoo will attempt to notify the player by email before applying any dormancy policy. Where permitted by the operating licence, a dormancy fee may apply to inactive balances after a further notice period, full details of which are available on request from support.

Intellectual Property

All branding, game artwork, text and design elements published on this site remain the property of Rivoo or its licensors. Game titles and provider branding belong to the respective studios. Reproduction of site content without permission is not authorised outside of standard fair use for review or reference purposes.

Complaints Procedure

Players with an unresolved issue should first contact support through live chat or email. If a resolution cannot be reached internally within a reasonable period, the matter may be escalated to the alternative dispute resolution service named in the operating licence documentation, which provides an independent review at no cost to the player.

Severability

If any individual clause within these terms is found unenforceable under applicable law, the remaining clauses continue to apply in full. An unenforceable clause will be replaced, where possible, with a valid provision that most closely reflects its original intent.

Contact

Questions about these terms can be directed to support through live chat or by email, with contact details listed in the site footer alongside responsible gambling resources.